Terms & Conditions

YOUR ORDER

To Purchase your EDG London accessories and Pre Loved Fashion from edglondon.com simply use our secure online pages, a directly linked secure payment system to PayPal, using PayPal Express or your Visa, MasterCard, Switch or Solo cards. PayPal will send you an email confirming receipt of your payment.

Edglondon.com will also send you an email confirming receipt of your order which will contain the details and acceptance of your order.

We will always process orders as speedily as possible and orders are usually dispatched within a few days.

ALL DELIVERIES TO THE MAINLAND UK ARE FREE. 

PLEASE SEE OUR DELIVERY PAGE FOR DETAILS OF OTHER COUNTRIES

For reasons of security all parcels must be signed for on receipt, so please state a delivery address, where you will be present at the time of delivery.

With regard to any contract for the purchase of goods from our Website all prices and delivery charges are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering your order onto our system. 

Please be aware that we do not have the facility to deduct VAT when charging for goods.

The total cost of your order is the price of the goods ordered plus delivery charges (if any), as set out on the Delivery page of our Website. We only accept payment for orders in £ sterling. Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

 DELIVERY & RETURNS INFORMATION

When you order from us you have the right to cancel your order within 7 working days of receipt of the goods.  We cannot accept cancellations after this period.  Refunds and cancellations can only be requested by the Purchaser.

We hope that you will be delighted with your order. However, if within 7 days of receiving your EDG London accessories, you change your mind, we will be happy to offer you a full refund. Refunds can only be requested by the Purchaser and will be made by the original payment method

Please note that you must notify us of your intention to return the purchase to us within 7 working days of receipt of them in order to qualify for a full refund. Please email us at info@edglondon.com to inform us and we will notify you where to return the item.

EDG London Accessories: Cufflinks, Ties and Pocket Squares

Please note that your purchase of EDG London accessories should be returned in perfect condition and in their original presentation box with all their undamaged packaging and presentation cards. Any item being returned must be unworn, unused and not damaged in any way and returned in the same condition as received.

When returning items we strongly recommend that you obtain proof of posting and the item is fully tracked and insured. We cannot accept responsibility for parcels lost in transit.

Upon receipt, your return will be thoroughly checked by our team and if the condition is the same as it was at the point of sale, the return can be accepted. The buyer is responsible for paying all shipping costs. We will then process your return deducting the shipping costs.

Faulty items will only be accepted if the EDG London accessories are delivered to the customer damaged or a manufacturing fault is subsequently found within a reasonable timeframe after delivery.

Please be sure to read our Returns Policy for Pre Loved Fashion Items below thoroughly, before submitting your return. Refunds or exchanges must be returned within 7 days of receiving the item.

Returns Policy for Pre Loved Fashion Items

Any item being returned must be unworn, unused and not damaged in any way and returned in the same condition as received.

Items must have all original tags attached. Once a tag has been removed, items cannot be returned or refunded.

For reasons of hygiene, it is not possible to return hats, underwear and swimwear items. We are unable to process any refunds on these items.

If there are any signs of use, then EDG London will not be able to process a refund and the item will be sent back to the buyer.

All returns must include, if applicable the dust bag, brand box, shoebox, and all original packaging as these items are considered part of the product.

You need to make sure that the item is securely packaged. You must use a tracked delivery service, with the cost of the item fully insured, so in the event of the package going missing you can locate it.

We cannot process a refund if your parcel goes missing using an untracked delivery service.

Upon receipt, your return will be thoroughly checked by our team and if the security tag remains fully attached and the condition is the same as it was at the point of sale, the return can be accepted. The buyer is responsible for paying for the return shipping.

Returns must be shipped from the same country as the original shipping address.

Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total shipping costs, customs duties, and courier charges incurred. Please note, that customs duty are non-refundable through EDG London . You may be able to recover customs duties by contacting the local customs bureau directly. This option may not be applicable in all countries.

GENERAL

You warrant that the Personal Information which you provide when you register as a customer is true, accurate, current and complete in all respects and in particular you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details

All Products shown on the Website are subject to availability

We will inform you as soon as possible if any items you have ordered are not available.

DISCLAIMERS AND LIMITATION OF LIABILITY

While we take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in them we cannot accept any liability to any person for any loss or damage of any kind (whether or not we ought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of the Website or any of the materials or information contained in them and you use the Website at your own risk.

Edglondon.com does not accept any responsibility whatsoever for any website not under our control which may be connected by a link with our site or act as a portal.

Edglondon.com cannot guarantee that the website will be uninterrupted or error-free. We will not be responsible or liable for any loss or content or material uploaded or transmitted through our website. We will not be liable for any damage or loss whatsoever including without limitation consequential damages arising from your access or inability to access the site.

The content of the Website is the property of Edglondon.com and is protected by UK and International copyright laws.

All content available on this website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, designs, trademarks and other material, is the property of EDG LONDON and is protected by copyrights, trademarks and or other proprietary rights.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose.  Any other use of the material and content of the Website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

The Conditions shall be governed by and construed in accordance with the laws of England and we and you irrevocably submit to the exclusive jurisdiction of the courts of England. Those accessing the site outside the United Kingdom are responsible for conforming to local taxes and laws that may apply.